Emerald Research Group

Emerald is a modern research consultancy that helps companies solve their stickiest problems with approaches that are creative, custom, and consultative. We aren’t your average researchers – with an eye for innovation, we’re always pushing the boundaries of the possible, blending the newest methods with the practical knowledge of how things get done to make a big impact.

A little more about us:

• We Look to the Future: We believe the future of research is integrated – bringing qual, quant, behaviors, and analytics together – and we’re actively investing in creative ways to create these holistic views.
• We Go Deep: Every project we take on is fully custom, allowing us to immerse ourselves in businesses’ problems to uncover the best solutions – and we’ll never deliver a data dump.
• We Move with Businesses: Emerald was created to close the gaps left by traditional research agencies, so we consult with businesses to truly become their strategic partners from start to finish.
• We’re All in This Together: We care deeply about our people and value everyone’s opinion, no matter their position. Whether you’re an executive or an intern, you’re part of our Emerald family.

What We’re Looking For: 

Emerald is looking for a multi-disciplinary Market Research Director to deliver top-tier, creative research for our clients. We are seeking someone who loves to lead collaboratively, is wildly customer centric and who thrives in a fast-paced environment. This role will focus on driving research initiatives; building narratives, and mentoring teams to service a variety of tech clients. Your work will span qualitative, quantitative, and behavioral data, and will be used by business planners, marketers, engineers, and executives to bring the customer into their decisions and establish themselves as leaders in their field.

WHAT YOU’LL DO

Delivery

• Execute primary research and consulting projects (both qualitative and quantitative) from proposal to final report, signing off on each deliverable
• Lead the proposal process to create compelling and visually engaging proposals, accurately scoping and pricing new business opportunities and identifying case studies and assets required for cross team use
• Ensure profit margins are met and that projects are consistently scoped to company standards
• Guide the research design process and oversee the team in the development of approaches across methods, audiences, and objectives, balancing required depth/complexity with project costs to ensure projects meet profitability standards
• Demonstrate deep proficiency in both qualitative and quantitative research methods, with the ability to guide clients, teams, and leadership through all phases of research design, execution, and analysis.
• Manage data quality control across all projects, team members, and external partners, ensuring data is accurate and reporting is validated and checked, enforcing high quality across all project phases and work processes
• Build reporting and insight narratives by connecting themes and concepts, transporting audiences so they can see the world from a new point of view
• Produce advanced visualizations that bring data visualization to a new level, including infographics, data stories and thought leadership assets
• Work with external partners for survey creation, hosting, and analysis (ie DCMs)
• Scope, build, and test simulators and advanced survey instruments
• Understand statistical models and where to apply them, partnering with data scientists to weight, throttle and control data outcomes

Client Relationships

• Formulate strategies and processes to evaluate emerging and longer-term opportunities and threats relative to client needs and key study objectives
• Advocate on behalf of clients, identifying solutions that meet both client and business needs and flagging when changes may be needed to meet project goals and desires outcomes
• Leverage presentation time with clients to build rapport, empathize with the client mindset, and deepen client relationships

Leadership

• Work collaboratively with senior leadership and peer colleagues in an entrepreneurial environment
• Guide and mentor across a team of insights managers and analysts, acting as both a project resource and a people manager
• Play a key leadership role in shaping Emerald's culture, driving standards of quality, strategic thinking, and professional excellence across the organization
• Lead by example, ensuring you can teach and also execute each step of the project process
• Challenge your junior colleagues to stretch and grow beyond their current capabilities
• Develop methods for tool and skill development across teams and levels at Emerald

WHO YOU ARE

• A Research Expert: You can execute any research study in your sleep, and have experience successfully leading teams to do the same. You’re fluent in the cutting edge of research, and think about how to integrate innovation in simple, straightforward ways
• A Trusted Consultant: Clients count on you to know their business better than they do, and to always get it right
• Cool Under Pressure: You know the pace of research, and can make things happen on tight timelines –you know how to blend scrappiness with rigor to ensure quality work even on overnight flash polls
• A Master Interpreter: You know that executives don’t have time to wade through crosstabs, so you effectively distill insights into their mediums of choice for understandable, impactful presentations
• An Advocate: You’re comfortable collaborating with all levels of the Emerald team, are vocal in advocating for necessary changes and your big ideas. You always want what’s best for Emerald and our clients.
• A Multitasking Maven: You’re cool and still strategic under pressure, and are comfortable with multiple projects on your plate. You’re always detail oriented, efficient, and a time-management master
• An Organizational Leader: You take ownership for every project that comes across your desk, and are thoughtful in the work you create. You serve as a mentor for your team in all areas: Research excellence, interpersonal communications, and work/life balance
• A Techie: You love all things technology, and are comfortable (and even excited) talking about cloud, processors, and operating systems

Must Haves (Requirements):

• A 4-year Bachelor’s degree from an accredited university or equivalent work experience
• 5+ years of progressive market research, marketing, or consulting experience (in house or at an agency)
• 2+ years of experiencing mentoring and coaching analysts and managers to excel in their roles
• Experience with statistical software (e.g. SPSS, Q) and research tools (e.g. Decipher, SPSS Data Collection, Qualtrics)
• Excellent Word, PowerPoint, Excel, and written / verbal communication skills
• Ability to travel to the Seattle metro area regularly to attend key client and team meetings

Other Important Information:

While Emerald empowers a fully remote workforce, its team members are a close-knit group of researchers who appreciate the opportunity to collaborate in-person on a quarterly basis. 

Emerald equips all employees with the technology and tools to be most productive while working remote. 

Just as we invest in our clients, we also invest in our people. Though we have the energy and feel of a startup, we offer full benefits as part of the Stagwell Group, the largest independent data driven digital marketing services firm in the U.S.

* Emerald Research Group does not offer visa sponsorship.

In order to comply with equal pay and salary transparency laws in various locations, this role follows a market-based compensation framework. Actual compensation is influenced by a wide array of factors including, but not limited to, skill set, level of experience, and geographic location. 

The anticipated base salary ranges by geographic zone are:

Zone 1 (High-Cost Market): $117,000 – $130,000

Zone 2(Mid-Cost Market): $104,000 – $117,000

Zone 3(Lower-Cost Market): $91,000 – $104,000

In addition to medical, dental and vision coverage, we offer a generous PTO plan, 401k program, comprehensive family planning benefits (including paid parental leave), tuition reimbursement, and pre-tax commuter benefits. Benefits/perks may vary depending on the nature of your employment and the location where you work.